Terms & Conditions

Public Service Agreement
1. General Provisions
1.1. This Public Service Agreement (“Agreement”) constitutes an official public offer made by TatiClean Cleaning Services, operating in Calgary, Alberta, Canada, for the provision of professional cleaning services to individuals and legal entities.
1.2. This Agreement does not require a physical signature and shall be deemed accepted and legally binding upon the Client performing any of the following actions: • booking services through the website, online booking system, or CRM (including Jobber); • confirming a booking via email, message, or social media; • providing payment details; • making any payment related to the services, including but not limited to advance payments, cancellation fees, or payment for additional work; • granting access to the property for service delivery.
1.3. By booking services, the Client confirms that they: • have reviewed and understood this Agreement; • fully and unconditionally accept all terms and conditions herein; • have full legal capacity to enter into this Agreement; • act on their own behalf or have proper authorization to act on behalf of the property owner.
1.4. All terms of this Agreement are binding regardless of whether the Client has fully read the Agreement.
1.5. TatiClean reserves the right to amend this Agreement at any time. The current version published on the official website shall apply to all new bookings.
2. Scope of Services
2.1. Under this Agreement, TatiClean Cleaning Services provides professional residential, commercial, and specialized cleaning services.
2.2. Services include, but are not limited to:
Residential Cleaning Services: • regular house cleaning; • one-time cleaning; • deep cleaning; • seasonal cleaning; • pre-move-in cleaning; • post-move-out cleaning; • post-construction and post-renovation cleaning; • Airbnb and short-term rental cleaning; • eco-cleaning services.
Commercial Cleaning Services: • office cleaning; • salon and medi-spa cleaning; • medical center cleaning (excluding specialized medical-grade disinfection); • restaurant, retail, and fitness center cleaning; • hotel, daycare, and community center cleaning; • warehouse, factory, and apartment building cleaning; • commercial post-construction and post-renovation cleaning.
Additional Services: • window cleaning; • travel trailer cleaning; • after-party cleaning; • fridge and oven cleaning; • carpet, upholstery, and mattress cleaning; • pantry and space organization; • pressure washing.
2.3. The exact scope of work, duration, and pricing are determined individually for each booking and confirmed via booking confirmation, invoice, or work order (including Jobber).
2.4. All services are performed according to TatiClean internal standards and procedures, which define the method and extent of cleaning.
2.5. Any services not explicitly agreed upon at the time of booking are excluded from the scope and may be provided only as additional services for an extra charge, subject to availability.
2.6. TatiClean does not guarantee the complete removal of: • permanent or long-standing stains; • deeply embedded dirt; • damage caused by wear and tear, water, fire, chemicals, or improper installation of surfaces.
3. Service Duration & Minimum Booking Time
3.1. The minimum booking time for any cleaning service is 3 (three) hours per cleaner, regardless of the type of service or property.
3.2. The duration of cleaning services depends on: • the size of the property; • the level of dirt and condition of the space; • the agreed scope of work; • the number of cleaners assigned to the job.
3.3. Any time estimate provided prior to service is approximate only and may change based on the actual condition of the property at the time of service.
3.4. Clients are charged based on actual time worked, calculated in accordance with TatiClean internal time-tracking policies.
3.5. The number of cleaners assigned and the method of work are determined solely by TatiClean to ensure efficiency and service quality.
3.6. If the Client requests early completion or termination of services after work has commenced, the minimum booking time remains fully chargeable.
3.7. If additional conditions are discovered during service that significantly increase the scope or complexity of work, TatiClean reserves the right to: • offer additional time for an extra charge; or • complete the work within the paid time without guaranteeing full completion of all requested tasks.
4. Pricing & Payment Terms
4.1. Service pricing is determined either on an hourly basis or at a fixed rate, depending on the type of service provided.
4.2. Any pricing estimates provided prior to service are approximate only, unless explicitly confirmed in writing.
4.3. The final invoice amount is calculated based on actual time worked and services performed, as reflected in the booking confirmation, invoice, or work order (including Jobber).
4.4. Applicable taxes, including GST, are not included unless stated otherwise and will be added in accordance with Canadian law.
4.5. No deposit is required.However, the Client must provide valid credit or debit card details through our booking or CRM system.
4.6. By providing payment details, the Client authorizes TatiClean Cleaning Services to: • securely store payment information; • automatically charge the card after service completion for the final invoice amount; • charge additional amounts related to approved extra services, cancellation fees, or other charges outlined in this Agreement.
4.7. Any additional services requested or required beyond the original scope will be billed according to TatiClean’s current rates.
4.8. Failure or refusal to pay for completed services, including initiating a chargeback, does not release the Client from payment obligations under this Agreement.
4.9. If the Client has not provided valid payment details for automatic charging, or if automatic payment processing is not possible, TatiClean reserves the right to issue an invoice for the applicable charges in accordance with this Agreement.
The issued invoice is due and payable in full within the timeframe specified on the invoice.
Failure to pay the invoice constitutes a breach of this Agreement and does not release the Client from their payment obligations.
4.10. Overdue Payments, Interest & Collection Costs
4.10.1. All invoices issued by TatiClean Cleaning Services are due and payable within the time specified on the invoice, unless otherwise agreed in writing.
4.10.2. Any invoice not paid by the due date shall be considered past due.
4.10.3. Past due balances may accrue interest at a rate permitted by applicable laws of the Province of Alberta and Canada, calculated from the invoice due date until payment is received in full.
4.10.4. In the event of non-payment, TatiClean reserves the right to: • suspend future services until the outstanding balance is paid in full; • pursue collection efforts, including engaging collection agencies or initiating legal proceedings.
4.10.5. The Client agrees to reimburse all reasonable costs incurred by TatiClean in connection with the collection of overdue amounts, including but not limited to: • court filing and service fees; • legal fees; • administrative and collection costs,to the extent permitted by law.
4.10.6. Late or partial payments do not release the Client from the obligation to pay the full outstanding balance.
5. Cancellation, Rescheduling & No-Show Policy
5.1. Clients may cancel or reschedule a cleaning appointment by notifying TatiClean Cleaning Services in advance.
5.2. If a scheduled cleaning is cancelled within 48 hours of the appointment, a $50 CAD cancellation fee will apply.
5.3. In the event of: • same-day cancellation; • no-show; • lockout; • or if our team is unable to gain access to the property within 30 minutes of arrival,
TatiClean reserves the right to charge the full amount of the scheduled cleaning.
5.4. A lockout includes, but is not limited to: • absence of the Client or responsible party; • incorrect or missing access instructions; • invalid access codes; • malfunctioning locks, intercoms, or security systems.
5.5. All applicable cancellation fees and charges will be automatically processed using the Client’s payment method on file, as authorized under this Agreement.
5.6. Cancellations or rescheduling do not relieve the Client of responsibility for costs incurred by TatiClean due to staff scheduling and time reservation.
6. Property Access & Client Responsibilities
6.1. The Client must provide safe, timely, and unobstructed access to the property at the scheduled service time.
6.2. If the Client or a responsible party is not present, the Client must provide accurate and functional access instructions in advance, including keys, codes, or entry devices.
6.3. The Client is fully responsible for: • the accuracy of access instructions; • the proper functioning of locks, intercoms, and security systems; • disabling or correctly configuring alarm systems during service.
6.4. If access cannot be obtained within 30 minutes of the team’s arrival, the situation will be considered a lockout, and Section 5 of this Agreement will apply.
6.5. The Client must ensure safe working conditions, including: • securing pets; • adequate lighting, ventilation, and access to water and electricity; • removal of or warning about hazardous materials or conditions.
6.6. If pets are present, the Client must secure them or inform TatiClean in advance of their presence and behavior.
6.7. TatiClean reserves the right to suspend or terminate services if working conditions are unsafe, without reducing the minimum charge.
6.8. The Client must disclose: • delicate, valuable, or antique items; • surfaces requiring special care; • any pre-existing damage.
6.9. TatiClean is not liable for damage caused by: • poor property condition; • hidden defects; • improper installation or maintenance of surfaces or fixtures.
6.10. Parking.The Client must notify TatiClean in advance if parking at or near the property: • requires registration, permits, or guest passes; • is restricted or monitored; • involves time limits or paid parking.
6.11. The Client must provide clear instructions regarding: • whether the cleaning team may register the vehicle independently; or • whether the Client must complete the vehicle registration; or • availability of guest parking; or • approved alternative parking options.
6.12. If suitable parking is not available: • time spent searching for parking will be included in billable service time; • any parking tickets, fines, or related costs resulting from missing or incorrect instructions provided by the Client will be the Client’s responsibility.
6.13. If parking conditions prevent safe or lawful parking, TatiClean reserves the right to: • delay the start of services; or • decline to perform the service in accordance with this Agreement, without waiving the minimum charge.
6.14. Safety & Physical Limitations
For safety reasons, TatiClean does not move items weighing more than 25 pounds (approximately 11 kg).
If cleaning is required behind or around heavy items (including but not limited to sofas, beds, refrigerators, or washing machines), such items must be moved and made accessible by the Client prior to service.
TatiClean staff use standard step ladders only. Areas or surfaces that are out of safe reach or require extension ladders, unsafe structures, or special equipment will not be cleaned.
To ensure safe and efficient service, the Client must remove toys, clothing, and personal items from floors and surfaces before the scheduled cleaning.
7. Materials, Equipment & Special Cleaning Conditions
7.1. TatiClean Cleaning Services uses professional-grade cleaning equipment, tools, and products that meet safety and performance standards.
7.2. The selection of cleaning products and methods is determined solely by TatiClean, based on the scope of work, surface type, and safety considerations.
7.3. Eco-cleaning or special product requests (hypoallergenic, fragrance-free, etc.) must be requested and approved in advance at the time of booking.
7.4. The Client must notify TatiClean in advance of: • delicate, non-standard, or sensitive surfaces; • antique, valuable, or unique items; • manufacturer-specific care requirements.
7.5. Failure to disclose such information releases TatiClean from liability for damage resulting from standard cleaning procedures.
7.6. TatiClean is not responsible for: • worn, aged, or pre-damaged surfaces; • materials with hidden defects; • damage caused by improper installation, maintenance, or prior use of harsh chemicals; • normal wear and tear.
7.7. TatiClean does not guarantee the complete removal of: • permanent or deeply embedded stains; • grease, scale, rust, mold, paint, cement, or construction residue; • odors absorbed into materials.
7.8. When Client-supplied products or equipment are used, TatiClean is not responsible for their effectiveness or for any resulting damage.
7.9. TatiClean reserves the right to refuse the use of Client-supplied products or equipment if they pose a safety or liability risk.
7.10. TatiClean does not provide cleaning or removal of biohazardous waste, including but not limited to: • human or animal waste (feces, urine, vomit); • soiled litter boxes, cages, or animal shelters; • trash bins, containers, or areas containing biological waste; • any surfaces or items contaminated with biological materials.
Such conditions require specialized biohazard or sanitation services and are not included in standard or deep cleaning services.
7.11. Items of extraordinary financial or sentimental value, including but not limited to: • cash, jewelry, precious metals; • documents or securities; • family heirlooms, antiques, collectibles, or unique items; • irreplaceable personal or emotional items,
must be removed, secured, or protected by the Client prior to service.
TatiClean assumes no responsibility for loss or damage to antique, unique, or irreplaceable items, regardless of their declared or actual value.
8. Liability & Claims Procedure
8.1. TatiClean is responsible solely for the quality of services provided within the agreed scope of work.
8.2. Any claims regarding service quality must be submitted within 24 hours of service completion.
8.3. Claims must be submitted in writing (email, messaging platform, or CRM) and must include photo or video evidence supporting the claim.
8.4. Claims submitted after the 24-hour period or without proper documentation will not be considered.
8.5. If a claim is deemed valid and reasonable, the sole remedy shall be correction of the issue through a re-clean visit scheduled at a mutually agreed time.
8.6. No refunds are provided.All payments for completed services are final and non-refundable, regardless of the nature of the claim.
8.7. TatiClean is not responsible for: • subjective expectations beyond the agreed scope of work; • conditions or damage occurring after service completion; • areas or items not included in the confirmed service scope.
8.8. Absence of claims within 24 hours constitutes full acceptance of services rendered.
9. Insurance & Limitation of Liability
9.1. TatiClean Cleaning Services is a licensed and insured company operating in accordance with the laws of Alberta, Canada.
9.2. The company’s insurance covers direct physical property damage only, resulting from proven negligence or fault of TatiClean staff during service delivery.
9.3. TatiClean’s liability is strictly limited to the value of the specific service during which the damage occurred, unless otherwise required by applicable law.
9.4. TatiClean shall not be liable for: • indirect, incidental, or consequential damages; • loss of income, profit, or business opportunities; • emotional distress or non-material damages; • loss or damage to items excluded under this Agreement.
9.5. TatiClean is not responsible for damage caused by: • normal wear and tear; • hidden or latent defects; • improper installation or maintenance; • unsuitable materials or surfaces; • actions of third parties or circumstances beyond TatiClean’s control.
9.6. Liability is excluded where the Client: • failed to disclose special conditions, delicate surfaces, or valuable items; • breached the terms of this Agreement; • interfered with service delivery or provided inaccurate information.
9.7. The existence of insurance does not constitute an automatic admission of liability and does not guarantee compensation without proper assessment.
10. Photo & Video Documentation
10.1. For quality control, documentation of services provided, and resolution of potential disputes, TatiClean Cleaning Services may take photos and/or videos of the property before, during, and after service completion.
10.2. Photo and video materials may be used for: • internal quality assurance; • verification of property condition; • protection of the company in the event of claims, disputes, or payment challenges.
10.3. TatiClean does not intentionally capture personal data, including: • images of individuals or faces; • personal documents; • financial or confidential information; • any data that allows identification of the Client.
10.4. TatiClean may use photos and/or videos obtained during service for marketing, promotional, or informational purposes without separate written consent, provided that such materials: • do not include images of the Client or any individuals; • do not show faces; • do not contain personal, financial, or confidential information; • do not allow identification of the Client or specific property address.
Such materials may depict only the cleaning process, before-and-after results, equipment, or tools.
10.5. If any photo or video materials include identifiable individuals, faces, or personal information, separate written consent from the Client is required prior to use.
10.6. Granting access to the property and/or confirming a booking constitutes consent to photo and video documentation in accordance with this section.
11. Force Majeure
11.1. TatiClean Cleaning Services shall not be held liable for the failure or delay in performance of its obligations under this Agreement if such failure or delay results from force majeure events beyond its reasonable control.
11.2. Force majeure events include, but are not limited to: • natural disasters (floods, fires, earthquakes, severe snowstorms, storms); • extreme weather conditions that make travel or service unsafe; • accidents, flooding, explosions, or utility outages (electricity, water, gas); • government actions, emergency orders, or public health restrictions; • strikes, civil unrest, or acts of war; • sudden illness or injury affecting staff; • any other events beyond the reasonable control of TatiClean.
11.3. In the event of force majeure, TatiClean reserves the right to: • reschedule services; • temporarily suspend services; • cancel the booking without penalty to the Client.
11.4. Neither party shall be liable for any direct or indirect damages resulting from force majeure circumstances.
11.5. The Client acknowledges that force majeure events do not constitute a breach of this Agreement by TatiClean.
12. Governing Law & Jurisdiction
12.1. This Agreement and all relations between the Client and TatiClean Cleaning Services arising out of or in connection with this Agreement shall be governed by and construed in accordance with the laws of the Province of Alberta and the applicable laws of Canada.
12.2. Any disputes, claims, or controversies arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of the Province of Alberta, unless otherwise required by mandatory law.
12.3. The Client expressly agrees to the exclusive territorial jurisdiction of the courts of Alberta.
13. Final Provisions
13.1. This Agreement constitutes the entire agreement between the Client and TatiClean Cleaning Services and supersedes all prior discussions, representations, or agreements, whether oral or written, relating to the subject matter herein.
13.2. If any provision of this Agreement is found to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable.
13.3. The failure or delay by TatiClean to enforce any right under this Agreement shall not constitute a waiver of such right.
13.4. All communications between the parties may be conducted electronically, including email, messaging platforms, and CRM systems (including Jobber), and shall have the same legal effect as written communications.
13.5. In the event of any discrepancy between language versions of this Agreement, the English version shall prevail, unless otherwise required by law.
13.6. The most current version of this Agreement is published on TatiClean’s official website and applies to all bookings made after its publication date. Email: moc.liamg%40ecivresnaelcitat
Website: https://taticlean.ca